Refund & Cancellation Policy

Effective Date: 16 February 2026

This Refund & Cancellation Policy governs appointment cancellations, rescheduling, and refund procedures for services booked through the official website of Shahpura Hospital (“Hospital”, “we”, “our”, “us”).

By booking an appointment or making a payment through our Website, you agree to this Policy.

1. Appointment Cancellation Policy

1.1 Cancellation by Patient

  • Patients may cancel an appointment by contacting the hospital directly via phone or email.
  • Cancellation requests must be made at least 24 hours prior to the scheduled appointment time to be eligible for a refund (if applicable).
  • Cancellations made less than 24 hours before the appointment may not be eligible for a refund.

1.2 Rescheduling of Appointment

  • Patients may request to reschedule their appointment subject to doctor availability.
  • Rescheduling should be requested at least 24 hours before the appointment.
  • Rescheduling is allowed only once per booking unless approved by the hospital management.

1.3 No-Show Policy

  • If a patient fails to attend the scheduled appointment without prior notice, the booking amount may be non-refundable.
  • Rebooking may require a fresh payment.

2. Refund Policy

2.1 Eligible Refund Cases

Refunds may be processed in the following situations:

  • Appointment cancelled within the eligible cancellation window.
  • Appointment cancelled by the Hospital due to doctor unavailability or emergency.
  • Duplicate payment made due to technical error.
  • Failed transaction where the amount is debited but appointment is not confirmed.

2.2 Non-Refundable Situations

Refunds may not be provided in the following cases:

  • No-show without prior cancellation.
  • Late cancellation (less than 24 hours before appointment).
  • Services already availed.
  • Administrative or processing charges (if applicable).

3. Refund Processing Timeline

  • Approved refunds will be processed within 7–10 working days.
  • Refunds will be credited to the original mode of payment.
  • Processing time may vary depending on banks or payment gateways.
  • The Hospital is not responsible for delays caused by financial institutions.

4. Online Payment Disclaimer

  • All online payments are processed through secure third-party payment gateways.
  • Shahpura Hospital does not store card or banking details.
  • In case of payment gateway technical failure, patients should contact the Hospital with transaction details.

5. Emergency Situations

In case of medical emergencies or unforeseen circumstances, the Hospital reserves the right to:

  • Cancel or reschedule appointments.
  • Adjust refund eligibility on a case-by-case basis.

6. Contact for Refund & Cancellation Requests

For cancellation or refund-related queries, please contact:

Shahpura Hospital
Ward No 24, N.H.-48, Delhi–Jaipur Highway
Shahpura, Jaipur – 303103, Rajasthan, India
Email: info@shahpurahospital.com
Phone: +01422-297100
Website: https://shahpurahospital.com